How can we help?

How do I install NavonaAI?

Install the NavonaAI app from the Shopify App Store and follow the guided setup wizard — no code required.

How do I customize the popup design?

Open the Prevention settings in your dashboard to change colors, copy, discount amount, and trigger timing to match your brand.

What does the abandonment rate mean?

Abandonment rate is the percentage of shoppers who added items to their cart but did not complete a purchase.

Can I test different discount amounts?

Yes — use the A/B Testing feature to run experiments with different discount values and see which converts best.

How does the AI prediction system work?

NavonaAI uses exit-intent signals and behavioral patterns to predict when a shopper is about to leave, then shows a targeted offer.

What metrics does the dashboard show?

The dashboard shows sessions, cart creations, abandonment rate, prevention triggers, recovered revenue, and experiment performance.

Is the popup mobile-friendly?

Yes — the prevention popup is fully responsive and works seamlessly on both mobile and desktop devices.

How do I contact support?

Reach us any time at support@navona.ai. Our team typically responds within one business day.