Frequently Asked Questions
Answers about NavonaAI — cart abandonment prevention, the exit-intent popup, pricing, analytics, A/B testing, and setup on Shopify.
Quick answers to the most common questions about NavonaAI. Questions with a Read more → link open a dedicated page with the full answer.
Getting Started
How do I install NavonaAI on my Shopify store?
NavonaAI is available on the Shopify App Store — search "NavonaAI" or "Stop Abandoned Carts," or install from the listing directly. Installation is self-serve and starts with a 14-day free trial (no credit card required). After installing, add the NavonaAI block to your theme via the theme editor (no code), and our team helps configure the design and settings for you. → Installation guide
How long does setup take?
Most stores are fully live in under 10 minutes: install from the App Store, add the theme block, and configure your prevention settings. Our team can handle the configuration for you. → Quick-start walkthrough
Does NavonaAI work with all Shopify themes?
Yes — NavonaAI uses a Shopify theme app block, compatible with all Online Store 2.0 themes. On a legacy theme? Contact support@navona.ai and we'll help. → Installation guide
Prevention Popup
How does NavonaAI know when a shopper is about to abandon their cart?
NavonaAI reads real-time behavioral signals — on desktop and mobile — to predict abandonment while the shopper is still on your site, then shows a one-time offer before they leave. Read more →
How is NavonaAI different from a regular exit-intent popup?
Exit popups fire for everyone and collect emails for later. NavonaAI shows only to shoppers predicted to abandon, and gets them to finish the purchase right now with an offer that expires when they leave. Read more →
Will the popup hurt my brand or train customers to wait for a discount?
No — it appears once per visitor, only on a genuine exit signal, and the offer is gone the moment they leave, so there's nothing to "wait for." Read more →
Does the popup work on mobile devices?
Yes — it's fully responsive. In fact, 78.6% of orders through NavonaAI come from mobile. Mobile abandonment uses its own behavioral signals rather than desktop cursor tracking.
Can I customize the popup to match my brand?
Yes — and not just colors. In the Shopify theme editor you can edit the text of every element (title, description, button labels, coupon label, validity notice), all colors, the icon, border radius, fonts, and overlay opacity — no code required. → Popup customization
What happens to the discount code after the shopper leaves?
Codes are generated when the popup triggers and are single-use. If the shopper doesn't redeem it, NavonaAI's cleanup process automatically deactivates it within a few minutes, so unused codes don't pile up in your Shopify admin. → Prevention overview
Analytics & Metrics
What does cart abandonment rate mean, and what's a good one?
Abandonment rate is the share of shoppers who add to cart but don't buy — (Carts − Orders) ÷ Carts. The global average is ~70%; what's "good" depends heavily on your industry. Read more →
How do I actually reduce cart abandonment on my Shopify store?
A mix of prevention (transparent pricing, fast checkout, express payments) and on-site intervention at the exit moment. Here's the practical checklist. Read more →
Can I recover abandoned carts without collecting emails?
Yes — that's NavonaAI's core model. It intervenes on-site at the exit moment instead of relying on follow-up emails, so there's no email or phone capture required. Read more →
What is bot protection and should I enable it?
It filters automated traffic (crawlers, scrapers, headless browsers) out of your analytics so your metrics reflect real shoppers. We recommend keeping it on — it prevents inflated cart counts from skewing your abandonment rate and recovered revenue. → Bot protection
How is "Total Sales Lost" calculated?
It estimates revenue from carts that were abandoned and not recovered, derived from the value of items in abandoned carts and grouped by currency. → Reading your dashboard
A/B Testing
Can I A/B test my prevention settings?
A/B testing is coming soon. It will let you compare two prevention configurations side by side — for example a 10% vs 15% discount — and let real shopper data pick the winner. → A/B testing overview
Will I be able to test different discount amounts?
Yes — that's the most common experiment type planned. You'll create two variants with different discount values and NavonaAI will split traffic evenly and track which converts better. → What you'll be able to test
How long should an experiment run?
Plan for at least 7–14 days to capture full weekly shopping patterns. Lower-traffic stores should favor volume-based termination over a fixed duration. → Metrics & significance
Email & Notifications
NavonaAI emails land in my Gmail "Promotions" tab — can you make them go to the Inbox directly?
Which tab an email lands in is decided automatically by your email provider (Gmail, Outlook, etc.) — a sender can't force a specific tab, so it's not a setting we can flip. But you can train your mailbox in seconds, and it'll stick for all future emails:
- Gmail (web): Drag any NavonaAI email from Promotions onto the Primary tab — when Gmail asks "Do this for future messages?", choose Yes.
- Add us to your contacts: Add stoyan@send.navona.ai to your address book; mail from known contacts goes to the main Inbox.
- Create a filter (most reliable): Gmail → Settings → Filters and Blocked Addresses → Create a new filter → enter stoyan@send.navona.ai in From → Categorize as → Primary (and optionally Never send to Spam).
- Outlook / other providers: Mark a NavonaAI email as Not junk / Focused, or add the sender to your safe-senders list.
On our side we follow deliverability best practices (SPF, DKIM, DMARC) to maximize inbox placement. Still not receiving our emails? Contact support.
Billing & Account
How much does NavonaAI cost?
NavonaAI uses simple session-based pricing, and every plan includes a 14-day free trial (no credit card):
| Plan | Price / mo | Sessions included | Overage |
|---|---|---|---|
| Starter | $30 | 10,000 | $6 / 1K |
| Growth | $60 | 40,000 | $5 / 1K |
| Pro | $90 | 80,000 | $4 / 1K |
| Scale | $120 | 120,000 | $3 / 1K |
All plans include the same features (AI prevention, full funnel analytics, auto-translations, the optimization checklist, monthly 1:1 session, priority support). Over 250,000 sessions/month? Contact us for enterprise pricing. See the full pricing page.
Can I cancel at any time?
Yes — you can uninstall the app or disable AI Prevention from your dashboard at any time. For account-level help, reach out to support@navona.ai. → Contact us
Still have questions? Contact our support team — we typically respond within one business day.